Common questions

Why can't I buy on this site anymore?

We've brought everything together on shopetee.com so you get the full etee range, faster updates and one place for your orders. Members keep their discount there.

My discount isn't showing on shopetee.com. What do I do?

Make sure you're logged in with the same email address you use for the club. If it still doesn't show, contact us and we'll sort it out.

Can I use a promo code with my member discount?

Your member discount can't be combined with other promo codes. If a promo code saves you more, it replaces your member discount on that order, and your discount comes back automatically next time.

I can't log in, or I don't know which email I used

There's no password to remember. Enter your email and we'll send you a one-time code. If you're not sure which email your membership is under, call us at 1-844-689-3833 (Monday to Friday, 9am to 3pm Eastern) or email info@shopetee.com and we'll look it up for you.

Do I get free shipping?

VIP members get free shipping on every order. All members get free shipping on orders of $90 or more after your member discount.